Is Mobile Money secure?
Mobile Money employs industry best practices with regards to security. It has been assessed against industry security criteria by a number of independent system security experts. At a high level, Mobile Money offers the following security safeguards:
- Authentication - Mobile browser and application solution customers are authenticated
for every interaction with any Mobile Money component. Customers are authenticated
by username and password or by utilizing existing login credentials for single sign-on.
- Encryption - 128-bit encryption is used for all transactions within Mobile Money and
between Mobile Money and other Fiserv solutions (e.g., core banking and payment
- Fraud - Mobile Money incorporates mechanisms such as transaction validation and
transaction reconciliation processes to detect fraud.
- Availability/Resilience - Mobile Money is protected against malicious attacks through
software and server hardening measures.
- Audit Ability - Mobile Money provides full audit capabilities through event logs and
Is my personal or financial information stored on my phone?
No. Mobile Money does not save any files with personal or financial information on your mobile device. That information stays strictly within online banking. Some phones (e.g., BlackBerry, Android) have logo and branding files that are copied to the mobile device. Those files do not contain any personally identifiable information.
Which accounts can I access using Mobile Money?
You can access any account you have set up in online banking. You select which accounts you want to access using Mobile Money during the enrollment process.
How current is the account and transaction information?
When you view your account balance, you see the current available balance. When you view transaction history, you see the most recently posted transactions. Pending transactions do not display.
Can I add more than one mobile phone?
Yes. You can enroll several mobile devices for Mobile Money. To add a new phone, complete the Mobile Money Enrollment section.
What if my phone number changes?
If your mobile phone number changes, simply update your mobile phone number in Mobile Money. To update the mobile phone number, complete the How To Change a Phone Number section.
What if my phone is lost or stolen?
If your mobile device is lost or stolen, no one can access your account without knowing your password and, in some cases, your unique user name. To prevent unauthorized access to your account, you can deactivate your phone in Mobile Money. To deactivate your mobile device, complete the How To Deactivate or Stop Using a Mobile Device section.
How do I stop using Mobile Money on my phone?
To stop using Mobile Money on your mobile device, complete the How To Deactivate or Stop Using a Mobile Device section.
Which mobile service carriers support Mobile Money?
Mobile Money works on all major mobile service carriers in the U.S.: AT&T, Sprint, T-Mobile¢ç, U.S. Cellular¢ç and Verizon Wireless. Mobile Money also works on a number of the smaller service carriers, including, but not limited to Boost Mobile, Cricket Wireless, Metro PCS, Pioneer Cellular, Union Wireless and Virgin Mobile USA.
I have a prepaid plan, can I use Mobile Money?
Mobile Money works with most prepaid plans, but we cannot guarantee that your carrier supports standard U.S. short codes. T-Mobile prepaid does not support short codes. Other providers such as Straight Talk and Simple Mobile, may or may not be supported. Results may very depending on phone and carrier restrictions, if applicable.