My bill pay is not working. I am seeing an error or I can't see my payees.

Known Issues:

I can see the "Payment Center", but when I click, I get an error: "Either your webpay session has timed out", "Log In attempt resulted in an error", or "To use Pay Bills, you must first enroll in Bill Pay." This error can occur for many reasons. It can be fixed by our Billpay Specialist.

What can I do? Contact Customer Service and tell them "I'm getting an error when I click the payment center." Provide them with your Account Number and AccessID. They will provide this to the Billpay Specialist and these requests will be fixed in the order they are received. If you have a payment that needs to be sent immediately, please notify Customer Service and we will expedite your request.

I can access the "Payment Center" and send payments, but it is asking me to enroll or set up payees before I can make a payment. What happened to my old list of payees? This error can occur for many reasons. It can be fixed by our Billpay Specialist.

What can I do? Contact Customer Service and tell them "I can't see my old list of payees" Provide them with your Account Number and AccessID. They will provide this to the Billpay Specialist and these requests will be fixed in the order they are received. If you have a payment that needs to be sent immediately, please notify Customer Service and we will expedite your request

 

We regret any inconvenience this situation may cause.  Please remain assured that your online security is always our top priority.  We appreciate your patience and hope the improvements will enhance your online banking experience with Foster Bank. Listed here are some of our new products / services that are available now or we will be rolling out in the near future:

If you have any questions, please feel free to call our Call Center at 773-588-7700.